At Duds London, we aim to deliver your order as efficiently and securely as possible.
Every piece is carefully packed and shipped from our facility to ensure it reaches you in perfect condition.
Order Processing
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All confirmed orders are processed within 1–2 working days.
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Once your order has been dispatched, you will receive a confirmation email with your tracking number.
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Please note that orders placed during peak periods or launches may experience slight delays due to high order volume.
Shipping Destinations & Timelines
We currently ship to the United Kingdom, Pakistan, and worldwide.
Estimated delivery timelines are as follows:
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United Kingdom: 2–5 business days after dispatch
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Pakistan: 3–6 business days after dispatch
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International Orders: 5–10 business days after dispatch (depending on customs clearance and destination)
Please note that delivery times are estimates and may vary due to factors beyond our control such as weather, customs procedures, or courier delays.
Shipping Costs
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Shipping rates are automatically calculated at checkout based on your delivery address and order weight.
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Any customs duties, import taxes, or additional fees for international orders are the responsibility of the customer.
Tracking Your Order
After dispatch, a unique tracking number will be shared with you via email.
You can track your parcel directly on the third-party delivery service’s website using this number.
Incorrect or Incomplete Addresses
Please double-check your shipping details before completing your purchase.
Duds London will not be responsible for delayed or undelivered parcels due to incomplete or incorrect address information provided by the customer.
Lost or Delayed Parcels
If your order is delayed or does not arrive within the expected time frame, please contact support@dudslondon.com with your order number.
We’ll coordinate with the courier service to investigate and resolve the issue promptly.
Delivery Attempts
If the courier is unable to deliver your parcel after multiple attempts, it may be returned to us.
In such cases, additional shipping fees may apply for re-delivery.
Damaged Packages
If your parcel arrives visibly damaged, please take clear photos of the packaging and item and contact support@dudslondon.com within 48 hours of delivery.
Our team will review your case and assist accordingly.
Additional Notes
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All orders are shipped from London, United Kingdom.
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Orders may arrive in multiple parcels depending on product availability.
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You will receive separate email updates for order confirmation, dispatch, and delivery tracking.
Duds London
Precision in every detail — from design to delivery.
