Company-Initiated Cancellations
In rare cases where an order must be canceled by Duds London — such as stock unavailability, technical issues, or quality concerns — customers will be notified promptly.
In such cases, you may choose between:
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An e-store coupon for the full amount (valid for 3 months), or
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A full refund to your original payment method.
Refunds may take up to 7–10 business days to reflect, depending on your bank or payment provider.
Coupon Usage
E-store coupons can be applied to the discount panel at checkout.
Once you click ‘Apply’, your order total will automatically adjust to reflect the coupon value.
Non-Cancellable Orders
Orders placed during sales, promotions, or limited drops are final and cannot be canceled once confirmed.
Duds London
Precision. Intention. Integrity.
